Introduction
Flowsophic Limited (“Company” or “We”) respects your privacy and commits to protecting it through compliance with this policy.
This policy describes information we may collect from you or that you provide when using CrampCare software (“CrampCare” or “Service”), our website crampcare.app (our “Website”), and related applications providing period tracking, cramp management, symptom logging, and health insights.
This policy applies to information collected:
- Through CrampCare software and health data integrations.
- On our Website.
- In email, text, and electronic messages between you and our Service.
It excludes information collected offline, through third-party sites, or other Company-operated websites. Please read carefully. By using CrampCare, you agree to this policy. Changes may occur; continued use constitutes acceptance.
Information We Collect About You and How We Collect It
We collect:
- Personal information identifying you (e.g., name, email, postal address, phone number).
- Health data (e.g., cycle dates, cramp severity, symptoms, mood logs, medication notes).
- Usage data (e.g., log entries, timestamps, session details).
- Technical data (e.g., IP address, device info, browser type).
Collected: - Directly from you (e.g., registration, symptom logging).
- Automatically via app usage (health logs, metadata).
- Through cookies/tracking on Website.
- From third parties (e.g., payment processors).
Information You Provide to Us
- Account registration details.
- Health and cycle data for tracking/analysis.
- Transaction details (e.g., payments for premium features).
- Correspondence and support requests.
- User Contributions (symptom logs, notes) stored securely for your use; processed with your consent.
Information Collected Through Automatic Technologies
- IP address, device/browser details, usage logs.
- App interaction data (e.g., cycle predictions viewed).
- Cookies, web beacons for Website analytics.
Used to improve Service, personalize insights, estimate usage.
How We Use Your Information
- Provide cycle tracking, cramp predictions, symptom analysis.
- Process payments, manage accounts.
- Communicate updates, support.
- Ensure compliance with health data regulations.
- Analytics, fraud prevention.
- With consent: marketing, personalized health tips.
Disclosure of Your Information
- Aggregated data shared freely. Personal data disclosed to:
- Affiliates/subsidiaries.
- Service providers (e.g., AWS hosting, analytics tools).
- In mergers/sales.
- Legal authorities (court orders, health compliance).
No sales; no unauthorized third-party marketing.
Data Storage, Security, and Retention
- Stored encrypted (AES-256) on secure EU/US servers.
- Health data retained as long as account active; deleted on request.
- Logs retained 30 days max; backups deleted after 7 days.
- Strict access controls; regular audits; HIPAA/GDPR compliant.
Your Rights (GDPR/CCPA)
Access, correct, delete, object via support@crampcare.app. EU/CA users: full GDPR/CCPA rights. Requests processed within 30 days. Health data governed by your consent and local laws.
Children’s Privacy
No services for under 16 (or 13 in some jurisdictions).
Changes to Our Privacy Policy
Posted here; material changes via email. Check periodically.
How to Request Data Deletion
Email info@crampcare.app with subject: “Data Deletion Request” including name, email, details. Or use Website contact form. Processed within 30 days; confirmation sent. Legal retention may apply.
Contact Information
Questions: info@crampcare.app
Effective: January 19, 2026